This Privacy Policy explains how Deerwood Construction Ltd (“we”, “us”, “our”) collects, uses, stores and shares your personal data when you use our website or contact us about building services in Crowborough, Royal Tunbridge Wells, Uckfield and surrounding areas of East Sussex and Kent.
Last updated:
Who We Are (Data Controller)
Deerwood Construction Ltd Business Address: 50 Stone Cross Road, Crowborough, East Sussex, TN6 3DF, United Kingdom Registered Office: Railview Lofts, 19c Commercial Road, Eastbourne, East Sussex, BN21 3XE, United Kingdom Company Registered Number (England & Wales): 13139145 · VAT Number: 381 6297 71
Technical data (IP address, device/browser type, pages viewed, referring URL) via standard server logs and privacy-friendly analytics tools.
Cookie preferences (consent choices). See our Cookie Policy.
How We Use Your Data & Lawful Bases
Responding to enquiries and providing quotes — to take steps at your request prior to entering a contract; lawful basis: contract/legitimate interests.
Delivering building services and managing projects (e.g., liaising with Building Control, architects, engineers, specialist subcontractors, material suppliers) — lawful basis: contract/legal obligation.
Customer service and aftercare (handover packs, certificates, warranties, manuals) — lawful basis: contract/legitimate interests.
Website functionality, security and analytics — to maintain and improve our site; lawful basis: legitimate interests and/or consent for non-essential cookies.
Marketing (e.g., following up on your enquiry or sharing similar services you might find useful) — lawful basis: legitimate interests/consent where required. You can opt out at any time.
Where We Get Your Data From
Directly from you via our website forms, phone or email; from publicly available planning information you share; and from partners you instruct us to contact (e.g., architects, structural engineers).
Who We Share Your Data With
We only share personal data when necessary. Typical recipients include:
Project partners: architects, structural engineers, Building Control, specialist subcontractors and material suppliers (to deliver your project).
Professional services: accountants, insurers, legal advisors (compliance and administration).
IT & web providers: secure hosting, website maintenance and analytics service providers.
Authorities: where required by law or to protect our legal rights.
International Transfers
Some service providers may process data outside the UK. When this happens, we use appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses to protect your information.
How Long We Keep Your Data
General enquiries (no contract): usually up to 24 months.
Project records & financial data: typically kept for 6–7 years to meet tax and legal obligations.
Handover documentation (certificates/warranties/manuals): retained for the life of the warranty or as required by the issuing provider.
We may keep data longer where necessary to establish, exercise or defend legal claims.
How Long We Keep Your Data
General enquiries (no contract): usually up to 24 months.
Project records & financial data: typically kept for 6–7 years to meet tax and legal obligations.
Handover documentation (certificates/warranties/manuals): retained for the life of the warranty or as required by the issuing provider.
We may keep data longer where necessary to establish, exercise or defend legal claims.
How We Protect Your Data
We use appropriate technical and organisational measures including secure hosting, access controls, encryption in transit (HTTPS) and staff awareness. No method of transmission or storage is completely secure; we continually review our safeguards.
Your Rights Under UK GDPR
You have the right to:
Access your personal data and receive a copy.
Correct inaccurate or incomplete data.
Delete your data in certain circumstances.
Restrict or object to processing, including direct marketing.
Data portability (where applicable).
Withdraw consent where we rely on consent.
Complain to the UK Information Commissioner’s Office (ICO).
How to exercise your rights: email Via Email or call 07827 275566. We aim to respond within one month.
We use essential cookies to make our site work and, with your consent, analytics and performance cookies to help us improve it. You can change your preferences anytime via our cookie banner or browser settings. For details, see our Cookie Policy.
Marketing Communications
We may contact you with service updates or information related to your enquiry or project. You can opt out at any time by following unsubscribe instructions or contacting us at Via Email.
Links to Other Websites
Our website may link to third-party sites (e.g., product suppliers or planning resources). We are not responsible for their content or privacy practices. Please review their privacy policies.
Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects.
Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our services. We’ll post the new version here and update the “Last updated” date above.
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
