Terms & Conditions

1. Definitions

“We/Us/Our” means Deerwood Construction Ltd (Company No. 13139145, VAT No. 381 6297 71), 50 Stone Cross Road, Crowborough, East Sussex, TN6 3DF. Registered Office: Railview Lofts, 19c Commercial Road, Eastbourne, East Sussex, BN21 3XE. “You/Your” means the customer named on the quote/contract. “Works” means the services and deliverables set out in our quote and any agreed variations.

2. Scope of Works

The scope, specification and exclusions are detailed in our written quote and drawings/specifications you provide. We deliver residential building services including home extensions, renovations & refurbishments, conversions, outdoor spaces, and structural works & foundations.

• We can liaise with Building Control and support permitted development/building notices where agreed.
• Unless stated otherwise, planning applications, professional fees (architect/engineer) and statutory fees are excluded.

3. Quotes, Acceptance & Programme

• Quotes are typically valid for 30 days unless stated otherwise and may be revised due to market price changes or design alterations.
• A contract is formed when you accept our quote in writing (email is acceptable) and pay any stated deposit.
• We will provide an indicative programme and milestones; dates are estimates and may change due to factors outside our control (weather, supply chain, third-party delays).

4. Price & Payment

• Prices are in GBP and exclusive of VAT unless stated otherwise. VAT is charged at the applicable rate.
• Payment schedule (e.g., deposit, stage payments, balance on completion) will be set out in the quote.
• Invoices are payable within 7 days of the invoice date unless agreed otherwise.
• We may suspend work for non-payment and charge statutory interest on overdue sums in accordance with the Late Payment of Commercial Debts legislation (if applicable).

5. Variations & Unforeseen Conditions

• Changes requested by you, or required due to concealed conditions (e.g., hidden defects, asbestos, structural issues, ground conditions) will be costed and agreed as a written variation before proceeding.
• Delays arising from variations or unforeseen conditions may impact the programme; we will notify you promptly.

6. Site Access, Welfare & Utilities

• You will provide reasonable access during working hours (Mon–Fri 7am–6pm), plus water, power and WC facilities unless otherwise arranged.
• We maintain a tidy site and aim to minimise disruption; some noise, dust and temporary loss of facilities may occur.

7. Health & Safety

• We comply with applicable UK health & safety law and reasonable site rules.
• You must inform us of hazards (e.g., asbestos, live services) before work starts. If suspected asbestos is found, we will stop work in the affected area until safely managed by a competent contractor.

8. Materials, Standards & Subcontractors

• Materials will be new and of suitable quality, or as specified. Equivalent alternatives may be used if the specified items are unavailable, subject to your approval (not to be unreasonably withheld).
• We may use vetted specialist subcontractors where appropriate; we remain responsible for managing the Works.

9. Approvals & Building Control

• You are responsible for obtaining planning permission (if required) unless our quote states otherwise.
• We can coordinate with Building Control for inspections and compliance certificates as part of the agreed scope.

10. Ownership, Title & Risk

• Risk in the Works passes to you upon delivery/installation on site.
• Title to materials supplied remains with us until payment is received in full.

11. Warranty & Defects Liability

• We warrant that our workmanship will be carried out with reasonable care and skill and in accordance with the agreed specification.
• Defects Liability Period: for 6 months from practical completion, we will remedy defects in our workmanship. Manufacturer warranties apply to products/materials (we’ll provide relevant documentation in your handover pack).
• Fair wear and tear, lack of maintenance, misuse, design changes and issues caused by others are excluded.

12. Insurance

• We maintain appropriate insurance cover for our operations. You should maintain buildings and contents insurance, notifying your insurer about building works.

13. Cancellation & Postponement

• If you are a consumer and the contract is agreed off-premises/at distance, you may have a statutory cooling-off period; details will be provided where applicable.
• If you cancel or postpone after acceptance, you agree to pay for work performed to date, committed materials, restocking charges and reasonable demobilisation costs.

14. Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (e.g., extreme weather, industrial action, supply chain disruption, epidemic/pandemic, war). We will notify the other party and resume as soon as practicable.

15. Liability

• Nothing limits liability for death or personal injury caused by negligence, fraud or other liability that cannot be limited by law.
• Subject to the above, we are not liable for: (a) indirect or consequential losses; (b) loss of profit or business; (c) losses arising from pre-existing defects or third parties outside our control.

16. Data Protection (UK GDPR)

• We process personal data to manage enquiries, quotes, projects and aftercare in accordance with UK GDPR. See our Privacy Policy for full details, your rights, and contact information for privacy requests.
• We only share personal data where necessary (e.g., with Building Control, architects, structural engineers, specialist subcontractors) or where legally required.

17. Complaints

If you have a concern, please contact us first at Via Email or 07827 275566. We aim to resolve issues promptly and fairly.

18. General

• Entire agreement: The quote, these Terms and any agreed variations form the entire agreement.
• Severance: If any clause is invalid, the remainder remains in effect.
• Assignment: Neither party may assign without consent (not to be unreasonably withheld).
• Notices: Served by email to the addresses used for the contract unless otherwise agreed.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.